أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Emotional labor refers to the idea that individuals in the service industry are obligated to manage their feelings in order to cater to the needs and satisfaction of customers.
Emotional labor plays a very important role in customer service it helps the individual to handle any kind of emotional stress at workplace especially on dealing with customer complaints. Its helps to reduce any negative effect and continue to provides a customer satisfaction.
