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Human resources strategies: When handling employee complaints, do I address the individual causing the issue directly or talk to their manager first?

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تم إضافة السؤال من قبل Dina Khatib , Brand and Communications Manager , Bayt.com
تاريخ النشر: 2017/08/29
Raammohan Kolandaivelu
من قبل Raammohan Kolandaivelu , Director - HR & Legal (Asia Pacific) , Wittur Elevator Components India Private Limited

A strong grievance management proceedur follows the principles of Natural Justice which says "hear both the sides " The HR manager performs the role of an arbitrator and should not only be fair but also seem to be fair

 

BICHISMITA SHASANI
من قبل BICHISMITA SHASANI , Process Associate Grade-2 Officer , The Royal Bank of Scotland

While handling employee complaints, the individual causing the issue should be talked with first and then his/her manager. but it must be ensured that both the sides are heard and given due attention.

Mohammed Othman
من قبل Mohammed Othman , Senior Manager , Sim

Depends to the issue and it have many potions

محمد المشيخي
من قبل محمد المشيخي , Senior Administrative Officer , Wadi Jana Company

The direct manager is notified and the employee causing the problem is called directly to investigate.

RUEL  VILLENA
من قبل RUEL VILLENA , Business Owner , Anne and LLiv Fashion Corner

Proper procedure requires Manager to submit incident report with affix signature from employee/ employees involved with an explanation / dissenting opnion if employee /employees might believe that report was in-accurate.Thus,it is imperative to issue a show order for all ( at the same time ) to judge the issue objectively.

Please note that for every regular employee having called for office / hr is an intimidating unpleasant situation unlike Manager employee felt powerless. So nuetral ground is very important.

As for the Manager, he/her report should be treated as final statement and must refrain from giviing unsolicited judgement.    

Obaid ur Rehman
من قبل Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

For sure you shoud talk to immediate manager first. follow the heirarchy 

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