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What is the most important language that all customer service agents must learn?

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تم إضافة السؤال من قبل Salam Assi , Customer Service Officer , Etihad Bank
تاريخ النشر: 2017/09/05
عبدالله حكم احمد مهنا
من قبل عبدالله حكم احمد مهنا , مهندس اجهزة طبية/رئيس قسم , وزارة الصحة/الجمعية العلميه الملكية

i think that english languge the first one which we can deal with others because all of natinonalities speak and deal with it ,but we can also learn basics of other languages

because you need all for people culture

Syed Tariq Qamar Ali
من قبل Syed Tariq Qamar Ali , Administration Assistant

1- English

Any other language or languages your speak is a PLUS and beneficial.

Saleh Ahmad
من قبل Saleh Ahmad , Service Advisor , BNK Automotive for Buying and Selling Cars S.P.C.

Without question, it's body language which all CSAs must learn as 93% of the communication between customers and agents is conveyed through body language. Also, "Actions Speak Louder Than Words."

Tariq Zeyad  Fawzi
من قبل Tariq Zeyad Fawzi , marketing communication manager , AYM commerce

English if we are speaking generally , some countries or cities requaried French also .

Kuldeep Tanwar
من قبل Kuldeep Tanwar , Deputy General Manager Operations , Micro Precision Products Pvt Ltd WIKA Group

The language which most of his customers can understand, other than language his politeness, capbility to serve better will matter more than his language.

Muneeb  Khan
من قبل Muneeb Khan , Human Resources Business Partner , The Hub Power Company Limited

Undoubtedly one and only "English". It's the only language that is widely spoken, understood and read. Although the official language of the country you are currently living in matters too but English is a must have. 

Obaid ur Rehman
من قبل Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

English as it has become universal language. Also it depends upon the region where you are working. It would be better to be fluent in local language as well. 

Mhadji Ali Ahamada
من قبل Mhadji Ali Ahamada , HR Specialist , SAMHA FOR CLEANING AND HOSPITALITY

english is the universal language in the globe . so it's highly recommended from the customer services agents.

karim khayat
من قبل karim khayat , Event Project Coordinator , Al Baroudi Hospitality Services

The most important language that all customer service agents must use id ENGLISH

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