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The best way to address customer complaints is with calmess and professionalism. We're all human and sometimes, customers may blame an employee for a problem they are not responsible. So, the best approach is to stay calm and guide the customer in a direction where they will listen and have trust in your ability to resolve their problem. Being understanding is important, but it's also imperative to know the business policies and not to promise customers something that you cannot follow through with. Thanks
Thanks
Meet their demands
you have to be quick and without delay
you need to listen more and talk less
you need to understand whats wrong and direct the right person to handle it if it is not you and let the customer know before you transfer him physically or over the phone
you need to think of yourself in his or her situation to find out how you would like to be dealt with
never blame your colleagues or owners. you will open box of lawsuits
mirror the answers of the customer after he or she finishes the sentence or complaint to ensure you understood and they are satisfied that you understood correctly
your voice has to have a very calm and soft. a lot of times an angry customer cools down if he hears a soothing voice with a hint of a smile showing the person at the other end is happy to listen. THIS WORKS
Listen carefully, have faith in what they say, address the complaint immediately through the concerned department. Remember.....customer is still...the King!
Listen customer complaints carefully and fulfill their requirements.
Best way to address customer complaints usually I do in my Marketing area;
1) To Listen & understand the problem they (customer) have.
2) Questions them - It is necessary to get a handle on the customer's expectations and where your business fell short. Asking the right questions & listening to the customer will get you the right solution so you can handle the complaint effectively.
3) Offer a solution with proper communication.
4) Lastly Follow up with them to make sure they are satisfied with the solution or offer you gave regarding their complaints .
