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What’s the best way to get customer feedback for our products/services?

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تم إضافة السؤال من قبل مستخدم محذوف‎
تاريخ النشر: 2017/09/24
Junaid Raza
من قبل Junaid Raza , Assistant Coordinator , University of Wah

There are 5 best ways to get consistent feedback from your customers:

1.Surveys 2.Feedback boxes 3.Reach out directly 4.User activity 5.Usability Tests

Ravinder Lalwani
من قبل Ravinder Lalwani , Product Operations Associate , WNS Global Services- client IAG

None other than, personally asking them about the product/service!

 

One of the oldest and best techniques in the book!

محمد الحربي
من قبل محمد الحربي , مراقب حركة , SAUDIAGS

research and collecting data before serving the customer

Mohammad Hamad
من قبل Mohammad Hamad , Assistant Director, Administration , New York University

Conducting research is a great way to obtain customer feedback. For example, designing surveys and focus groups in asking important questions about the customer experience is a great way to collect data. This will improve the business's knowledge of its operations and therefore, appropriate solutions can be implemented to improve that experience.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

normally customer call back, but today's environment social media plays very important role.

Osama Al-Harfi
من قبل Osama Al-Harfi , Sales And Marketing Manager , National Center for Medical Services

By visiting directly the customer on site.

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