أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
In order to make the customer happy, I would make him understand the companies policy and how things work according to it, try to convince him that the policy is against him in a polite way.
The next step would be to tell him to be patient and make him believe that I would try my best to ask the company to look into the matter and maybe reform their policy if possible!
