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Choose an answer and explain: Complaining customers are: (A) Always right (B) Almost right (C) Often lying (D) Always the customer?

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تم إضافة السؤال من قبل Mohammad Hamad , Assistant Director, Administration , New York University
تاريخ النشر: 2017/10/02
Natasha Mughal
من قبل Natasha Mughal , Reservation Agent/ Sales Agent , The Meydan Hotel/ Bab Al Shams Desert Resort and Spa.

(A). As per the standard rule, customer is always right. Customer is someone who have invested something to get a service. Therefore, if a customer is complaining there will be a ligit and valid reason. If not then descalating a customer is our motive and main goal. 

Peter James  Iglesia
من قبل Peter James Iglesia , Waiter , Heavenly Bite Cafeteria (NYF)

A. Always Right

When the customer's is complaing regarding the product or services that means that they're not satistied. It needs to be more focus on customer standard and preferences for them to repeat the business. 

Ejaz Shah
من قبل Ejaz Shah , Security Guard , U.A.E

Yes, speaking customer's language means getting into customers shoes and understand the issue from customer's perspective and then give the right solution. Thats how y

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