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The latest Air Transport IT Trends Insights provide a clear view of airports’ IT strategic thinking and clearly indicate that business transformation is driving investment decisions with IT spend increasing in this area. Some of the key transformational investment areas for airports I see include:
? Biometrics for the passenger journey
? Robust networks to underpin airport operations
? Cloud services
? Integrated airport control centers to better manage day to day operations and disruption
? Business Intelligence to assist decision-making and planning
? Baggage systems to support airlines to meet IATA Resolution 753
? Self-service and common-use for optimum use of infrastructure
