Hotel under renovation. guest complaining. all hotels are full. how do you face this complaint as a GM? knowing that location is convenient for the guest?

أفضل جواب: this is my job I can't do as the manager asked we follow as we are on duty. الإطلاع على المزيد

أفضل جواب: <p>The main responsibility of the receptionist are the guests and they are obliged to do things to ... الإطلاع على المزيد

أفضل جواب: <p>Kill them with kindness. Go a little above and beyond if you have to. Remember, they are only th ... الإطلاع على المزيد

أفضل جواب: If I'm in a good mood: be in the moment , and try my best to understand the guest real needs behind the c ... الإطلاع على المزيد