As a trainer do you agree or disagree with training staff to standard call receiving phrases in the organization and why?

Les réponses avec des phrases standard de réception doivent être enrichies par une petite marge de manoeuvre dans le cas des imprévus.

Surely this things let them good in communicate with people through the standard calls and give a high feedback in the work where the trainer is not marginalized in his training.

I guess inovation and life must be added in customer services through calls. Greeting must be unique and pleasent rather a robotic usual greeting of a same sort.