أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
if she effectively communacate the procedures to the lower staff
I distinguish the leader if she/he is an effective group leader by means of listening to the member first before giving an action or answer to the problem. Give the members time to explain and express their feelings about the problem matters so that the leader know what are the strategy will be effective to his/her group.