How would you professionally handle inquiries from the customer that you don't have much knowledge of?

Thanks to invite.

Complaint of the cusromer can be noted for resolution and meanwhile consultation can be made with professional.

Thanks for invitation,

I do believe that, the most important and vital thing that you have to be "clear" and "honest", in order to give him the full chance to trust on you and your organization as well.

You need to make a DETECTIVE out of yourself in such occasions.

The best way is through ASKING THE RIGHT QUESTIONS:

1. Do you represent a Local or an International Firm?

2. Have you had earlier relations / connections with our Co.?

3. Have you done business with any Organization in the Region?

4. Can you feed us back with a TRack Record on your Co. accomplishment?

5. Do you have a recent Co. CV?

6. Can you send us a soft copy showing your Co. Statutory Documents? 

7. Are you in contact with some "XYZ" "meaning Local Companies" who we deal with and have solid relations with? They can be of help to both of us.

8. Does your Company distribute an AFS - Audited Financial Statement into the Market Place? This question is for huge International Companies :-))

9. How do we verify that your Co. Website is ligitemate? Our Co. Shareholders are extra sensetive on these issues....

10. Can you schedule a meeting for us this week?

Answers to such questions should tell you the kind of a person you are dealing with on the other side of the net. hahahahahahaha

   

This product experience will give you real confidence and knowledge about this product or service. You will have a reference to customer answers and inquiries and you can return to your team or boss if you are a beginner. Talk confidently about the product

No-one on this planet have full knowledge of everything. I will simply asked customer please wait let me take advice from my peers, colleagues,or seniors in order to provide you correct information

I believe, to be honest with your customer and telling him I will get the answer and feed you back if I did not sure or know the right answer it will make me gain customer trust.

Thanks for the invite. I have to say that I have been in this situation for many times in my previous workplace. It's the managers from onshore come to us with some escalations that happened due to the error of other teams. So in that scenario I contact the concerned person and learn what needs to be done and convey the same to the customer. This enhances my learning as well as helps to build a good rapport with the clients.

Gather information from customer and reply to customer as soon as possible.  Always keep notes for customer needs.

customers need to know that the agent has the ownership to help them resolve their inqury even if the agent does not know the answer just yet, he will search to know to help the customer with it. 

what i usually do if it will take from more than a day to know the answer, will advise the customer with a certain SLA to answer him and make sure to answer before the specified time provided.

Listen carefully the prolem of customer. If problem is beyond your understanding then note it down and give customer positive feedback by saying that "Sir/Madam your problem is noted completely and transfer to the concerned deprtment for resolution. Don't worry about problem because it has now become our problem and it will be solved soon." 

I can politely ask him I have back to search