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Will handing him/her over will be considered as a sign of weakness or will be appreciated? and If you keep the client how will you deal with them?
no big deal to handle that TUFF NUTT and hand over to some one else,,, EVERY ONE IN THE ORGANISATION IS WORKING FOR ONE COMMON OBJECTIVE SO LET SOMEONE ELSE DO THAT ,,,
Clients are very important in terms of business is concerned. Even if the clients are difficult to handle that doesnt mean you can put off your shoulders. That is your testing time, your patience level and handling capacity is been tested.... I always seen and heard that when a difficult client issue is been resolved that always try to approach you because it is difficult for others to handle. Trying to calm them down by solving their problem or finding a solution which might help the client would be a plus point for you and definately your company or vice versa. losing a customer is ALWAYS a "NO" "NO" for any company.
I'll leave the customer a period of time and this helps me to re-planning the proposal to the customer to avoid the weaknesses of the former, which may be the reason for the loss of the client (the deal) or may be iam the reason (my character) in the non-completion of the deal, so in this case i'll shift the customer to my colleague at work.
but never hand over a client ever
you should never give up on a client, if you are a good marketer and sales professional you will know that customer's behavior has nothing to do with you or the process.its all business.
you have to analyze and see how can you win this customer, if you can't ask for help especially from sales and marketing they will give you clues and help you though it.
If the client is already pissed up then avoid one common response " I UNDERSTAND YOUR PROBLEM" instead just ask a simple question want can I do for you and i will try my level best but if the client doesn't want to discuss it anymore then just apologize and leave.
Let your colleague be the face of your organization while handle the client for some time and you be the back end, this will give confident to the client about your Co. that your Co. still gives importance to the client and it is really interested in taking the relation further.
By changing the representative the Co. passes a statement that "YOU ARE VERY IMPORTANT TO US".
I would keep him/her, because this is the nature of work life you can't choose which client you want to keep and which you want to get rid of! Commitment is a valuable asset here, if you can't handle a client because he pisses you off or because you don't like his personality , etc, then you should quit!
a successful employee knows how to attract his clients, those who can't stand first! after that comes trust all the way to Loyalty at the top of customer employee relationship pyramid!
Well sometimes all client wants is just a break from you. Its not a question mark on your performance but its your smartness that you hand over the client and give him/her some space. That will also eventually enhances your skills.
No, As for me I will not hand over the customer. always remember if you are a good marketing professional or a sales man you will find a solution not to piss off always remember in a problem there is a solution. You will learned from them little by little the solution. This will improve your skills and make you a better person to solve the problem
