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What is business-to-business (B2B) telemarketing?

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تم إضافة السؤال من قبل Salam Assi , Customer Service Officer , Etihad Bank
تاريخ النشر: 2018/02/11
Syed Tariq Qamar Ali
من قبل Syed Tariq Qamar Ali , Administration Assistant

Business to business (B2B) telemarketing

1- It enables you to raise awarenes about your brand

2- It helps you find and filter out people you want to have as customers.

3- It allows you to build your credibility and image among existing and future          clients.

4- It directs you to new opportunities that realize growth.

5- It lets you create relevant dialogues with current partners.

Ruman Farrukh Butt
من قبل Ruman Farrukh Butt , Travel Agent , Emenac Travel

It means you are ready to deal with big giants referred as companies, we are talking in bigger values/numbers, Business to business always helps you to explore/learn more about building business relationships, making your work more efficient, it helps you to make more profit. 

Muhammad Naqi Haider
من قبل Muhammad Naqi Haider , supervisor , Green Revolution (Pvt.) Ltd

B2B is simply business in which one business or business man wil sale his thing to other business or business man 

in simple words  tele marketing we can say that to sale the things via telephone marketing in this we sale the things to other business man via telephonic marketing.

Shabbir Hussain
من قبل Shabbir Hussain , General Accountant , Fiscal

B2B telemarketing is about using calling as a channel for business to business commercial transaction; either to sell or to build rapport between companies. This may be utilized for lead generation, customer profiling, event telemarketing or simply a follow up for an email sent, or more.

Here’s a thing or two about B2B telemarketing. Perhaps, five things:

It helps you find and filter out people you want to have as customers;

It enables you to raise awareness about your brand;

It allows you to build your credibility and image among existing and future clients;

It directs you to new opportunities that realize growth; and

It lets you create relevant dialogues with current partners.

In a general sense, telemarketing is something your business cannot live without. Especially when you belong in a highly competitive market, telemarketing helps you maintain profitability – that is as long as it provides a continuous influx of quality leads.

Here’s a set of blog posts to lead your way into business calling victory:

Telemarketing tools needed:

Get a Good B2B Lead List

See Sample Cold Calling Scripts For You

SMART Calling Tool – Sales and Marketing At the Right Time

A CRM Integrated with Salesforce

You can check Callbox, also a b2b telemarketing company targeting both US, Singapore, UK, Malaysia, Australia, New Zealand and Hong Kong.

 

Hope this helps!

Mohamed  Helail
من قبل Mohamed Helail , Designer , Depromex

It helps you find and filter out people you want to have as customers;

It enables you to raise awareness about your brand;

It allows you to build your credibility and image among existing and future clients;

It directs you to new opportunities that realize growth; and

It lets you create relevant dialogues with current partners.

 

In a general sense, telemarketing is something your business can not live without. Especially when you belong in a highly competitive market, telemarketing helps you maintain profitability - that is as long as it provides a continuous influx of quality leads.

 

Mohamad Ashmar
من قبل Mohamad Ashmar , B2B Sales Manager , PANASONIC

Business-to-Business (B2B) is a commerce transaction between businesses. In this case, one business sells products or services to another business. For example, a manufacturer can sell to a wholesaler, or a wholesale can sell to a retailer. Business-to-Business technology is a technological service or product sold to a business by another business to accomplish technological tasks . Not all businesses can invent their own technologies, so they have to buy that technology from other businesses or manufacturers of that specific technology.

Fayaz Ahmad
من قبل Fayaz Ahmad , Founder/Director , Snow Kashmir

It is to market to business organisations who in turn market to end users.

Abdelmutalib Aburunia
من قبل Abdelmutalib Aburunia , مفتش صيانة طائرات , الخطوط الجوية الليبيه

 B2B marketing, as it is commonly known) involves the sale of one company’s product or service to another company

B2B or, in some countries, BtoB) refers to a situation where one business makes a commercial transaction with another. This typically occurs when:

  • A business is sourcing materials for their production process (e.g. a food manufacturer purchasing salt).
  • A business needs the services of another for operational reasons (e.g. a food manufacturer employing an accountancy firm to audit their finances).
  • A business re-sells goods and services produced by others (e.g. a retailer buying the end product from the food manufacturer).

Karim Faisal
من قبل Karim Faisal , Damage Comtrol Manager , Walls' Unilever

To get started I'd like to provide a high-level view of the four essentials for an effective campaign.

1. Get Buy-In for Telemarketing

Too often, telemarketing campaigns don't have buy-in from the whole organization. It's a key reason so many companies try telemarketing and fail. For telemarketing to be successful, it must be well coordinated, supported at the highest levels, and integrated with the organization's strategic plan.

2. Use Telemarketing to Bridge the Gap

Whether the telemarketing call center is internal or outsourced, a campaign can't be conducted in the silo of either the sales or marketing department.

That's because sales people tend to be focused on the short term – sales leads TODAY. Meanwhile, marketing is able to look at the big picture, keeping their eyes on the faraway horizon. By working with both departments, the telemarketing call center can stay on message, and build and nurture leads that are highly qualified by the time they're handed over to sales. This creates teamwork between the departments-- good for business today and in the future.

3. Hire Well and Train Your Telemarketing Agents

Customers don't want to talk to an agent who's not on the same wavelength. Therefore, outsourcing telemarketing to third-world countries is risky because of cultural barriers and communication difficulties.

But language fluency is not the only requirement. Phone representatives must also have an in-depth knowledge of the industry, company, product and service offering. It takes a lot of training for agents to be able to engage with clients, answer questions accurately, and be equipped to follow up.

Finally, and perhaps most importantly, they must have the ability to listen, and understand clients' needs so they can solve problems and unearth opportunities.

4. Measure Telemarketing Results

Many companies call a telemarketing campaign "successful" if they generate a pile of leads. But is it?

Any good business decision must be based on return-on-investment (ROI). That means looking at what it cost to generate the leads, the sales that were generated in the short term, and, in some industries, the potential lifetime value of sales from new, long-term customers.

Remember, telemarketing is based on building relationships. Don't expect blowout results in the first weeks.

Shams Rehman
من قبل Shams Rehman , Assistant Accounts , Tech Aluglass L.L.C

Business-to-business (B2B) refers to a situation where one business makes a commercial transaction with another.

VENKATA RAO
من قبل VENKATA RAO , HR Manager , BSCPL Infrastructure Ltd

B2B telemarketing and B2B telesales are often used interchangeably, but their distinctions are important. While both terms describe activities via the telephone to increase sales, telemarketing is a broader function than telesales. Telesales is more targeted with a specific mission, while telemarketing has several goals and methods. Let's examine these differences.

B2B Telemarketing is a suite of services designed to increase brand awareness and to discover new leads and opportunities via direct conversations with potential customers. Telemarketing has an outbound cold calling in common with Telesales, but each call can have multiple purposes including:

  • Lead generation, qualification and segmentation
  • Appointment setting for inside sales teams
  • Market research and polling
  • Customer feedback and retention
  • Turning leads into opportunities

B2B Telesales is much more focused than B2B Telemarketing. The mission is simple - convert leads into sales. Telesales professionals, at least in principle, receive qualified sales leads from telemarketers and other marketing channels and proceed to close them via outbound calling. The most effective telesales people have usually experienced telemarketers who can move leads down the "sales funnel" towards a sale as needed.

The decision is rarely a simple either-or choice. A B2B Telesales cold calling campaign without effective upstream lead generation will generally suffer from low conversion rates, while a great B2B lead generation campaign without Telesales follow-up and closing may yield poor sales results and negative ROI. A well-planned outbound campaign will combine both disciplines, with excellent collaboration between telemarketing and telesales teams. Even better would be an integrated campaign involving traditional marketing and PR, online marketing, telemarketing, and telesales. While potentially expensive, the integrated approach has the best probability of reaching and nurturing the highest number of qualified leads and producing the highest conversion rates.

Here’s a thing or two about B2B telemarketing. Perhaps, five things:

  • It helps you find and filter out people you want to have as customers;
  • It enables you to raise awareness about your brand;
  • It allows you to build your credibility and image among existing and future clients;
  • It directs you to new opportunities that realize growth; and
  • It lets you create relevant dialogues with current partners.

 

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