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Patience
When working in customer service, there are regularly unexpected hurdles and situations that arise. Without a certain degree of patience, it can become very difficult to keep your customer happy or remain satisfied with your own work.
Good Communication
If you are not a great communicator, you will probably not go far in customer service. An ability to communicate clearly and effectively verbally and written is essential. It also involves avoiding miscommunication that might lead to misunderstandings and unwanted consequences.
Knowledge of the Product
- Knowing your product inside and out will make the customer service experience much smoother, and will leave your customers feeling satisfied and assisted. Without knowing your product from front to back, you won’t know how to help customers when they run into problems.
Time Management
Effective time management includes smart planning, setting goals and priorities, minimizing interruptions, handling procrastination and delegating responsibilities. The last one should be applied in the situations when you simply cannot help a customer, whether it’s because you don’t know how or you’re not authorized to do it. That’s when the best thing you can do is to pass a customer over to someone who can help them, without wasting both of your time.
A great customer service employee knows when they have reached their knowledge limit, and another team member has to be called in. No one wants their time to be wasted, not you, your team members, or your customer.
Multi-Tasking
The ability to multi-task is essential when working in customer support. Without the ability to manage it all in real-time, things fall through the cracks and customers become upset. What happens if you need to assist multiple customers at a time, or if one customer is placing an order while another one is requesting information? The more moving items you can elegantly handle at once, the better equipped you are to handle customer service.
An Open Mind & Will to Learn
The final essential customer service skill involves an open mind and will to learn. No matter the industry you are in, or the profession you occupy, one should never lose their willingness to learn. By remaining open to concepts and changes to process, you will become much better at what you do. If you have no interest in getting better, there is someone else who does, and they will come along and take your customer.
1- good listening
2- patient
3- Good knowledge of products
4-Ability to Analyze customers
5-Persuasion skills
The most helpful skills :
1- Patience
2- Ability to deal with pressure
3- Smile to gain trust and it will effect positively on you too
4- Quick reponse when it comes to complaining
THanks for invitation,
I do support our colleague Jameela Nazeeb's answer.
Knowledge of product
Patience
Good listener
A divine smile
Understanding what customer is asking for
A happy welcome and a Happy check out with a great smile
Offering deals for buying more and get discount
Patience is the most important being a customer service and your a good CSR if your a Good listener too
