What is the best way to deal with an angry client on the phone?

Since the client has something on their mind, it's best to listen and not interrupt to start with.  Then validate their concerns and calmly discuss how you see the issue.  If this can defuse the anger, great.  If not, you next need to come up with a way to accommodate the client and placate them without being rude or patronizing.  If you are working in a service field, you have to maintain customer relations so you don't damage your client base, so unless the client has misunderstood something and you can allay their concerns in another way, it's best to agree to solve their problem as much as humanly possible.

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The most seven tips to deal efficientely with an angry client over the phone " as mentioned via "FORBES" are:

1- Remain calm.

2- Don't take it personally.

3- Use your best listening skills.

4- Actively Sympathize.

5- Apologize gracefully.

6- Find a solution.

7- Take a few minutes on your own as a timeout.

This is a common situation but can get really tricky. The golden rule here is listen to the customer without interrupting him at all. Your empathy should come handy here. Try relating to the customer concerns. Once the customer has completed taking out his frustration you can start with an apology on behalf of your company. If your company is at mistake accept it gracefully and tell him that you have a genuine intention to sort it out. If that's not the case your diplomacy should come in handy. Explain him politely about your stand on the issue if the customer demand is way too unreasonable. In any case show your sincere and genuine concern for him. Most customers will understand. The saying goes like this If the customer has a solid reason for dissatisfaction and frustration, you have a golden chance to win his confidence back by killing the reason itself

There are seven tips dealing with an angy customer on phone, firstly remain calm,dont take it personal  although angry customers take their fraustration out on you, they know that you did not cause their problem never argue back, use your best listening skills, actively sympanthize, apologize gracefully, find the solution, take a few minutes on your own that is releif your stress.

Give him the chance to caim down alone while listening to his words whatever they are

First, if you have a mobile phone on the phone, you will not send someone else's email because this is a complete and satisfying job.

Customer Service is one of my strong points.  Something must have caused the customer to be angry, the best is to listen and take control in correcting the situation.  If the client is incorrect, the best is to calm them down and explain in detail how the problem can or can't be resolved.

speakless and listen them very carefully if you have resolution give them on same time or you dont have than say to wait and arrange a call to the senior staff. 

FROM MY EXPERIENCE I WOULD LET THE CLIENT VENT HIS ANGER ,NOT TRYING TO SHUT HIM DOWN AND HOPEFULLY WHEN HE IS DONE ,APOLOGIZE FOR ANY INCONVENIENCES AND TRY TO FIND OUT WHAT THE COMPANY CAN DO TO SOOTHE HIS STATE OF MIND AND ALSO ASK HIM FOR HIS SUGGESTIONS SO AS NOT TO REPEAT SUCH A MISTAKE .

Dear Lina The best way is to listen your customer complaints without interruption.this will allow him to remove all the anger and frustration. During the call note all the important points. And if you find customer is right then apologise for the inconvenience caused to him and as customer service inform the customer that you will forward his complaint to concern department and will get back to him ask soon as possible with an solutions to his problem. And if customer misunderstood any of the company policy or rule regulations then explain to him with example to make him understand and resolve the issue.

Well, the first rule is the known saying : "the customer is always right", he isn't necessarily, but it will help calm him down enough to get the information you need in order to provide his request, this also requires that you can relate to the reason of his dissatisfaction, if you had been in that same situation, it would help in solving the problem, simply saying "I understand" can help in quelling his anger, even asking him how this problem affected him would allow you to understand why he is angry or frustrated, ofcourse this takes patience and an objective view, how can we help a client if we did not care about said client, it does take compassion and empathy to reach the client, using the tool of human emotion on that basic level is vital to make a connection with Mentioned client, along with confidence and subtle positivity, it would subconsciously allow said client to trust the service provider and that their issue or complaint will be taken care of and considered, in addition, your attempt to understand the client's frustration would leave you motivated to solve it, so it works both ways.