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متابعة

Is it advisable to soften bad news to customers?

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تم إضافة السؤال من قبل Dana Qaisi , Social Media Specialist , N/A
تاريخ النشر: 2018/03/07
Ashraf E. Mahmoud (PhD)
من قبل Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

Yes, of course in order to absorb his anger as much as you can and don't lose him forever.

Syed Tariq Qamar Ali
من قبل Syed Tariq Qamar Ali , Administration Assistant

Surely and that would be the best way also to build customer trust. I also agreed By christine wesongaBy احمد المغاريز  and By RUEL VILLENA

Christine Ndunge Wesonga
من قبل Christine Ndunge Wesonga , Management Trainee , Career Point Solutions

In my view,its  advisable this is because sometimes things dont go as planned and when the worst happen never blame or assume it will go away without being addressed,dont  hide it but to tackle such a situation you would rather say the bad news in a way they would deliver it to you( think how they would treat you in a similar situation) but with empathy then speak using the language they are most comfortable with for the bad news

Ahmad  AlMaghariz
من قبل Ahmad AlMaghariz , مترجم , Knowledge Point

Sure if you want to deliver good and kind service

RUEL  VILLENA
من قبل RUEL VILLENA , Business Owner , Anne and LLiv Fashion Corner

Yes tone should be soft but be mindful of wording too.  

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