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Dear
Broadly two method use to resolve conflicts we can discuss their benefit and loss
Method 1
Sit with both parties hear their version of statement. Analyse and investigate reach on finding and take decision within framework of organization and inform every party accordingly, if require introduce or update process and system to avoid future conflicts.
Pros-
1- System generated will defined approach
2- Quick result
3- Decision can be refer for afterwards
4- Easy to record
5- Suitable for big organization
Cons
1- Parties feel forced to follow orders
2- Authoritative approach
Method 1
Sit with both parties hear their version of statement motivate them to hear each other point of view and ask them to reach on mutual point where issue can be settled .
Pros-
1- Very democratic approach
2- Good for small organization
3- Improve relation between peoples
Cons
1- Non systematic approach
2- Time consuming
3- Difficult to record
Warm Regards
Anurag
I will try to propose a win-win solution by trying to know the root cause of the problem.
listen and Listen and Listen and the come up with the decision
After knowing of the conflict,
call the two employees involved and listen to both sides of their story, never take sides
After listening to them identify the real cause of the conflict,
Ask the involved parties to suggest alternative solutions of handling the conflict,
Guide the involved parties to enable them settle to the best alternative of solution discussed,
write it up after they agree that is the best way to go
advice they to forgive each other and move on normally
Welcome the separation between the contestants and find out the reason behind the rivalry and give solutions to them, if the dispute is not resolved, they will meet each according to his words and give the best solution for them under the auspices of the commanding authority
