Have you ever been in a situation which you have been embarressed by a client? How did you work about that on the spot?

Yes quite a number of times. Clients / Customers also have right of expression which may be right at times. Therefore, first hear them and appreciate their concern. Thereafter dig it further and try solving the issue. Many a times it happens because of some communication gaps.

That is very true. This is called the as a proactive approach in a sales process, as you give the client the chance to uncover his cards, tell you more about his expectations of the sales process, and reveal maybe valuable info which can help you tailor an offer to that certain client. That is in case the sales man is in power to make such decisions on offers.