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With the rapid expansion of social and mobile technologies, marketers normally bombard consumers. In this aggressive efforts to engage with their customers, they will only make the decision journey more complex and confusing.
We should focus ONLY on simplifying consumers’ decision making to favor ourselves.
That is what it really means.
Similar to the KISS (Keep It Simple, Stupid) principle.
Your business is not all about it products or services but the people who do the day to day running of the business and to an extend in this case altitude have an important role here which cut across internal and external altitude. because at time the client may not just buy the product but the way the people relate and how the parkaging is done can infleunce a lot of person(customers)
Systems and customer-related procedures should be designed to be easily understood, grasped and remembered by customers.
In simple words, it will be better to keep things transparent and simple to customers, without confusion and zero miss leading. If they are approaching us for a solution we are liable to provide it in a simple and clear method rather than giving them a rocket science theory.
That will give customers more confidance and comfort to make an favourable decisicion to us.
just similar to Keep It Simple, Stupid principle
To keep your customer - keep it simple - Retention of customer had been big challenge Always- understanding the need is herculain task - so need to put ourself in customer shoes - understanding the need & giving straight & simple solution to retain him....which is category specific and objective can be acheived by conducting direct market research with open & closed ended questions.
Value all your clients. Provide them the your best quality of service.
We now live in a world driven by technology, social media and visuals. We read less and see more. In other words, sometime a picture speaks a thousand words and send a stronger message than a 100 page scientific research or report. The same goes to catchphrases, slogans, logos and mission statements. A simple drawing can send a powerful message, if it is designed the write way. The simpler the better. This has been proved in how a 140 character tweet can spur a media reaction and become a trend all over the world.
The easier a Brand / Company makes a purchase decision for its customer from product knowledge, transperancy to its price points, its likely for the customer to keep coming back.
Only explain what a customer asks for, do not over do it. Somestimes less is more.
By providing good customer service to all your valued customer. Providing assurance and trust to whatever you have promised to make sure that they have chosen the correct company to assist them with.
Focus on a straightforward business strategy to customer optimizing communication, integrity of data, commitment and innovative process that will initiate quality, efficiency and timely delivery. Internally within the company an effective management of resources such as engaged employees, equipment, process and quality of materials to attain target production avoiding delays and rejection of products.
Building trust with the customer
