How do you treat a customer who makes a claim?

. Listen and Understand

First, always listen to the customer. They are concerned about an aspect of your services. Let go of the temptation to respond in any quick fashion. Take the time to listen and truly understand what is driving their concern.

2. Empathize

Once you have listened to their concern immediately empathize with their position to create a bond between you and the customer so that they know you have heard their concern and are going to work with them to resolve the issue.

3. Offer a Solution

Offer a solution to their problem. In this regard, always focus on what you can do as opposed to what you cannot. There is always a solution. It may not be exactly what they are asking for, but if you focus on what you can do versus denying them their requested remedy you have still offered a solution and often merely having another option is sufficient to remedy the situation.

4. Execute the Solution

Solve their problem be it with their originally requested resolution or an alternative you have proposed.

5. Follow-Up

Once you have gone through the first four steps, make sure to follow-up with them to make sure that they are satisfied with the solution and that you have taken care of their concern.

Four of the best practice steps that really stand out to me are:- 

1) strengthen communications with customers

2) Deliver a seamless, omni-channel claims experience to customers

3) Embrace the cloud

4) Choose systems and software providers wisely

Welcome to identify the real reasons behind this and try to address them to maintain the services of the client if the demand is not processed immediately

the claim of a customer comes from the contract that we have agreed upon. if the customer is claiming for something we will first assure if the problem is with accordance to the agree waranty or contract or not , if yes then we will check if the claim is natural or man made. we need to test for the fault because of which the claim is being asked. if all the things went into the customers claim , we have to take action to support our customer as we agreed for what he has came to us.

When the existing goods is not a requirement for the customerI try to have a higher need for existing goods and is controlled with good will