Customer service training: How can managers empower and motivate employees to do better?

1. Give them the clear job discription .

2.Train them,coach them, counsling them ,it depend on the staff.

3.Emphathy (Put your foot in their shoes).

4.Catching people doning the good things and award them .

5.correct their mistake and tell them to not repeat again .

The most significant factor, that the manager controls, is his or her relationship with each employee. Empowering employees is the ongoing process of providing the tools, training, resources, encouragement and motivation your workers need to perform at the optimum level.

human by nature have the characteristic to be better than the other. That is, humans consciously or unconsciously are always competing with one other. So, the best and simple way of motivating employees is to recognise / appreciate them in front of other employees. This will motivate them to do even better and it will also motivate the others to put in their best. 

According to my experience as customer service officer, if for example you have 3employees under your supervision, locate each employee specific duties/ responsibilities equally. Then tie perfomance to each employee. 

If for example the customer service department is gifted because of exceeding target on a duty, try your best to tie the good perfomance to the staff you allocated the duty to so that he gets recognition and praise from the rest of the staff. By doing this, each employee will do his/ her best in the duties assigned because if they perfom they are recognized by the whole company. 

You may as the supervisor, arrange like a monthly meeting with senior manager to appreciate any employee by recognition or even gifts if and when they perform under their duties and responsibilities assigned and make it known to other employees. The non perfoming staff will feel embarrassed and in the next meeting 100percent they will try to improve to avoid being blacklisted as a non performer.

The manager needs to  create a friendly working environment and also foster target complition bonus.

Give them good  and funny atmosphere with respect and love  working like family 

Motivation is the most powerful emotion that employees bring to work. Also involve in employees goal setting and planning.

Work on the formation of team spirit and teamwork and increase the desire to upgrade and look for the best

• Open discussion and communication
• Understand their problem by being into their shoes
• Appreciate, give them responsibility and Recognition
• Take self ownership of their failure and praise them for success
• Educate them, become their team and lead them from front
• Help them to achieve high in work ethics as well as knowledge
• Work with full honesty and dedication

Coaching and Leading

Offer tips and tricks from previous experiences

Training

Offering clear info and big pictures

1. Foster Open Communication.
2. Reward Self-Improvement.
3. Encourage Safe Failure.
4. Provide Plenty of Context.
5. Clearly Define Roles.
6. Require Accountability.
7. Support Their Independence.
8. Appreciate Their Efforts.