What is the best customer service software for small businesses?

Oracle Netsuite offering a feasible Cloud based system for SMEs

Talisma powered by Citrix software one of the best CRM 

Hi can find biting in google play

Software owned by the small business unit itself. As it will remain specific to take care of their own services.

Sage CRM and Sugar CRM are between the best  customer service software.

Freshdesk & Zendesk guide..

there are many customer care software that you can use for small business but freshdesk and zendesk are both best to use because of their functionality that your customer service team would need and the plus point of these softwares are their user friendly interface..

I prefer to use zendesk cause it provides a lot of features and easy to use UI. you may also try Zoho, helpscout, deskero and liveagent.

Hello there.

first and foremost thank you for posing the question,id ask what is the nature of the small business? is it consumer products or IT Services related? but puting that aside we have alot of Customer service software out there and for you to determine the best software for your business you first have to identify the communication mode, like will you be handling clients face to face or the clients will be calling client service representatives. with that small guide i will give you my best 3. we have

Freshdesk a help-desk platform that lets customer support agents work together to deliver the best level of customer service possible.

Desk a tool that when used properly can make your clients happy very fast,connected to all social media platforms unlimited web mailing and a fast, efficient customer support system.

lastly we have Zendesk is all about putting customers first. multichannel ticketing system which organizes all email, Web, social, phone and live chat communication in one location. frankly can help you be more close to your clients if used approprietly. 

i hope i have tried to answer your question.

Regards

I'd recommend Dynamics 365 CRM by Microsoft. This allows a small business to start small grow as required. I'm assuming the business here is in consumer products rather than in technology service. Capital outlay would be small as well. Hope this helps. 

Although I have used HEAT (heavily customised version) for consumer product CS and FRESHDESK for IT CS (internal).