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Well, i will present the answer from the point of view of banking as it's my field:
Internet solutions help in large wide in banking, for example:
Many Banks developed very high security websites/ apps. for helping customers to perform all transactions they need in stead of going to the branch and wait for a very long time just to make a deposite or transfer any amount from account to account.
And this by its role, achieved the customer satisfaction first, cause the customer can make any quantity of transaction from his bed 24/7 on spot. And on the other hand, we reduce the cost of saving money by moving from cash to the digital system which of cours will reduce risks which also will affect at the end on all types of cost that the bank has to afford.
Dear Lana
Generally, if an organization decides to migrate from the real world to the digital world it's for 3 reasons: save time, save money and have more traceability. Concerning customer service: a connected customer is an easy-to-manage customer using the internet reduces unnecessary travel, and communication costs
kind regards.
All of the strategies can be implemented gradually at an extremely low cost. In each case, we can save money quickly and pay for the internet solutions with only a fraction of the savings.
it's depands on the type of services really, for example :
if your customer services includ troubleshooting for electronic or computers then instead of been visically at every complaint you can triubleshoot complaint online and that will reduce the needing to be on site by 60 to 75%
also internet can do the information desk part in case of needed specially for those who likes to compair prices and specifications online .
Sure more net sites use free of costs and if U spent some pay its on Low costs
So net reduced th ecosts and haven a number of customers .
Thanks