I am usually very afraid of my customer's complaints and feedback. How can I face them cleverly from your point of view?

Feedback is a tool to analyze your strength points and weakness so you can develop.Based on this,companies have opted to the method of surveying so they can develop as well.Listen to regular feedbacks and analyze what the average are saying about you and from there is your role to work on yourself to better deliver customer service experience.Feedbacks are for you not against you!At the end of the day,the feedback does not touch you personally,they're feedback on your work.

The first thing you have to do is stay calm, When a customer presents you with a complaint, keep in mind that the issue is not personal; he or she is not attacking you directly but rather the situation at hand. “Winning” the confrontation accomplishes nothing. A person who remains in control of his or her emotions deals from a position of strength. While it is perfectly natural to get defensive when attacked, choose to be the “professional” and keep your cool. So, Listen well, acknowledge the problem and offer a perfect solution. Thats it.

You must have good product and service knowledge, as well as customer handling skills. Representatives working in call centers require good telephone techniques and the ability to deal with customers quickly and effectively, often under pressure

 

  Let the client express his feelings and emotions, otherwise he will complain and complain again and again. • Develop your employees by giving them the necessary training to deal with these complaints, and train them to empathize with the client. • Try to gather as much information as possible about the problem to better understand it and then work on it. Try to be in the customer's line to earn a permanent customer for your company. • Explain to him the procedures that will be followed to solve his problem, and keep him informed of the stages reached in the solution. • Customize a file to save customer complaints. This helps you learn about the problems that customers face in order to avoid them in the future. It also helps you to understand your clients' psychologies and classifications. • Put in place certain procedures to speed up the service delivery process, with potential for problems that may arise and options available to the employee to deal with them. This enables the employee to deal with customer complaints and meet their needs without exceeding his powers or breaking the company's laws

 

 

Hi

Hope fuly U fine and happy

root / basic field  work experience  of  the markeet dealings   given A worker to made  gud bold and as your mind  '" Clever  "  but basicly he   his experience solved the issues and feedbacks . So nothing the 

" Claverty  " is a success way of business . Wisdom and solvings of issues , are up the business and market value of your product . 

Check / Watch your  product / company / employees / chain system where the fault / weakness  issues  and go to resolved it with Confidence . 

So b com bold instead of afraiding , face the issues and  tackle with sales Technique  and rise up .

wishes good luck  ,

Thanks 

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Where a product or service has been bought or payed for, firstly it depends on the usefullness of the item or need of the service the customer came to your company to buy or pay for the service on offer.  The more agitated the customer behave, it indicates that the item or service was needed more than usual by the customer to create an ease in their daily activities whether it was for work or personal use.  While listening to the customer explaining his problem, inhale and breathe out slowly, it will centre you, do not patronise the customer with the mundane answer yes, yes, in most cases it makes them more angry or agitated.  Listen to the key points the customer is stressing about, they will normally repeat it more than once.  Try to maintain an even monotone in your voice and explain slowly and clearly, but once again dont patronize.  While explaining, in yourself you will notice, a calming effect comes about and this will only be perfected after many practices, and in most cases, every situation with a customer differs but how you handle the customer stays the same and it is adaptable to all situation as no one is the same.

Always approach a customer challenge in a humble way. Express interest in learning how they will be better satisfied with your service or product. Ask for their suggestions on what works well and what does not for them. Often the complaint is a misunderstanding of something that may be simple as usage instructions. Or perhaps cost structure was not understood initially. My favorite QUESTION is how can we do/be better for you? What will satisfy you that the money you have spent is for the good value and quality expectations you have? Remember a complaint is but an opportunity to improve and grow your business. Maria Magi

First of all, you don't have to be afraid form any complaint or feed back, however, any complaint creats a highlight on something missing or a failure that needs to be treated.

so, this will help me to try to develop my product / service provided and finally achieve customer satisfaction.

 

However, about how to deal with the customer who has a negative feedback or complaint, first of all, i have to assure that the customer has all & detailed right info about the service / product provided by asking him closed questions ( as a trouble shooting ). This will help you so much to determine if the customer complaint is valid or it's complaint depends on missing / wrong info. 

 

If the Customer's complaint is really valid, so i have to admit it and make an apology as the product / service has a problem that made the customer unsatisfied. Not only this, but also promise the customer that the problem will be solved ASAP ( Taking into consideration SLA & company policies and procedures ) and esclate the complaints to upper management level if the problem couldn't be solved within it's SLA. Also, Avoiding overpromising while handling the complaints is very important.

 

 

Try to make a list of your customers complaints and feedback and try to work on them by solving them each at a time. In a short span of time, all your negative feedback will turn into positive ones.

You need to face customer's issues and complaints with confidence and sincerity. Kindly address their concerns and try to compromise and work it out with them to improve your services. Most of them are actually seeking attention and you need to present yourself well and be versed with the issues and problems they want you to solve or resolve for them. Knowledge breeds confidence, so you must be ready and be updated with certain policies and procedures in handling such matters. 

There is no need to be afraid for customer's complaints and feedback. There is no need to be clever.  You should be very professional , a good listener, a good representative, a good caring person to deal with every customer and give your very best by keeping a great divine smile and treat everyone the way you want to be treated. All of your "usually very afraid" will go away and you will be happy and start receiving great feedbacks and kudos.