As a Customer Service Agent, how would you evaluate the case/issue priority? And how do you know that the customer isn't exaggerating about it?

All cases or concerns must be prioritized. Customer service is provided to answer and solve the concerns of our customers to satisfy their needs. If it is based on a company's policy and common practice, it is best to prioritize concerns that need immediate action. We must treat customers with respect, sincerity and be professional in dealing with them. Whether they are exaggerating or not, we need to provide our best service and prompt response to handle their complaints and concerns.

Systemaric Selling Dialog is the way to understand priorities of customer.This sales dialog will make you to understand the customer needs by probing him through three driving principles: Focus on the customer. Earn the right to advance Persuade through Involvement.

every customer are your priorities. thats is a part of your service as a sales personels or even you are the managers. you must bear in your mind that the customer is always right and first. even you have another customer or you work. when the customer is arrived you should assist them and give priorities all the time. you need to be a multi tasking personel all the time. thats all thank 

As a customer service center, I should treat every case has priority situation.  

My answer was going to be almost the same like By melanie basuel . I agreed.

if it is related to quality, i will prioritize it. prioritization of case depending upon the needs of the customer. clarify the complain, get the complete details so you can determine if it is real or just exaggeration