أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
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"Media" is plural of the word "Medium". Hence I am indoubt about the grammar of the sentence, I could be at mistake, but I think correct sentence should be like this: "Are social media surpassing "traditional" customer service?"
........OR........."Is social medium surpassing "traditional" customer service?"
Yes, sure. Every and each one is know using social media even children.
