1. Respond as quickly as possible.
One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
2. Know your customers.
Great interactions begin with knowing your customers wants and needs. Customers love personalisation. Get to know your customers, remember their names and previous conversations. If needed, make a note of what was discussed previously so you can refer to it the next time you meet.
3. Fix your mistakes.
Not taking responsibility of your mistakes is a sure fire way to getting a bad reputation. Transparency is important in business and customer service is no different. Always strive for a high quality output as it shows you have a high level of standards.
4. Go the extra mile.
Going the extra mile will not only result in an indebted and happy customer, it can also go a long way in terms of keeping yourself on their radar for future business.
5. Think long term – A customer is for life.
Think long term when dealing with customers. By keeping customers happy, they will be loyal and through word of mouth, will do the marketing for you. In fact, according to author Pete Blackshaw, a satisfied customer tells at least three friends (whereas an angry customer tells 3,000!)
