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Looking for new tricks in 2019: How to improve customer service satisfaction?

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تم إضافة السؤال من قبل Lana Oudeh , PR Coordinator , Al Ghanem
تاريخ النشر: 2018/11/15
MD Wali Patwary
من قبل MD Wali Patwary , Team Leader , Solnoid IT Services

There is no perfect answer to this, and every business has a different customer base, with different expectations. However, there are a few practices that, when followed, can improve customer satisfaction regardless of industry.

  1. Understand your customers, follow & analyze there needs.
  2. Practice honesty and manage expectations in customer service
  3. Develop Customer Service Communities
  4. Make new way to survey to customers & Turn Customer Survey data into Action
  5. Provide Multichannel Support & service

Celeste Ann Mascarenhas
من قبل Celeste Ann Mascarenhas , Health Care Assistant, Level 3 Nursing , Carlton Court Care Home

Thank you for your invitation.

A good one yet it still goes back to the traditional values in Customer Care service satisfaction. 

It means just being yourself and putting your customers first always. Making the best knowledge of your products on your finger tips and updating your website so that people know the products latest news.

In order to achieve your targets, give a one off sometimes so as to encourage more sales.

Respect the customer when they have a say and learn from the comments.

Make sure what you are doing is correct and professional always to attract rather then repel people.  Be a people person and smile.

Listen and approach customers confidently.

Be flexible as it pays in the long run for business success.

Company product give-a aways are an important part of the business deal.

Customer Care Satisfaction is always a need for every organisation to make positive progress and meet target in the future.

 

Syed Tariq Qamar Ali
من قبل Syed Tariq Qamar Ali , Administration Assistant

Always try your very best to deliver the very best and let your customer feel they are in good hands.

Jonathan Catindig
من قبل Jonathan Catindig , ESL Instructor / English Teacher , Al Ezdihar Language Institute

Give them the quality service they deserve and always extend an extra mile with your customers.

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