How to deal with difficult customer?

• Never argue with customer when he's angry.
• knowing the customer's needs exactly.
• Use body language to communicate that you're listening and maintain eye contact.
• Show the customer that you are caring.
• Write down the important notes and confirm it with customer.
• Ususally, Keep the follow-up and updates with customer.

Just keep yourself calm and patient. Be polite. You need to show your customer that you are willing to help with his/her concerns. You have to listen carefully his/her claims and find out the better solution to the problem, because this is your role.

We dont have any difficult customer. we have only those customers who are not satisfied with either our service or product. To handle with such dissatisfied customer we need to understand the exact expectation / requirement of the customer. And, we need to check whether as a company we can fulfill that requirement or not. If we have expected resolution, we can easily provide that to the customer. Else, we need to convince the customer with the available possiblities which is meeting with the customer's expectation.

I think the two major keys to deal with a difficult customer are: keep calm and be professional. on one hand, being calm/patient helps u absorb the customer's anger and this the first step to deal with such situations, because as long as the customer is being angry u would never be able to effectively find a way out of this difficult situation. on other hand, being professional means show understanding, respectfully apologizing for the inconvenience, and last but not least show ur serious readiness to provide assistance to solve the problem... etc 

I always try to really understand the complaint and do the best I can to solve the issue. If they are really upset I would then get the manager. 

1. Listen to your guest.

2. UNderstand What he/she wants.

3. Make a solution that met the company's rules and regulation and the guest request. 

1.Get control of yourself

2.Listen and letting customer vent

3.Show the customer that i care 

4.Not blaming cutomer or company

5.try to solve the problem 

Always keep in mind that customers are always first and right. Give them the quality service and product they deserve. Thank them for their feedback for better improvement of the company.

Patience and tolerance, these are key factors, the feedback from the customer could be your turn around point of your business

• Get control of yourself: Never argue with customers when they are angry, displeased or complaining. If you allow a customer to push your buttons and lose control of yourself, you've lost control of the situation. Remember, you can lose a good customer if you show boredom, irritation, disdain or displeasure.
• Listen and let the customer vent: Tune in to the customer; don't look for the nearest exit. The customer wants to be listened to, acknowledged and understood. Use body language to communicate that you're listening. Maintain eye contact. Show your attentiveness by standing or sitting up straight; lolling or slouching makes you seem inattentive and disinterested. Uncross your arms—this indicates you are listening with an open mind. Let the person talk, and pay close attention. Repeat or paraphrase some of what you hear.
• Show the customer you care: Show concern for the customer's feelings. Maintain a concerned, sincere and interested facial expression. Your voice, as well as your body language and expression, communicates your attitude. People respond more to how you say something than what you say.
• Don't blame the customer or the company: When explaining your store's policy or trying to clarify what went wrong, use either the indirect approach ("There are a few questions before I can give you a refund") or "I" statements ("I need additional information") as much as possible. Don't acknowledge that you or your company is to blame. That could lead to lawsuits.
• Try to solve the problem, or get someone who can: Even if solving the customer's problem isn't among your job duties, never say this to the customer. Get all the facts you can, and then tell the customer how you can help.
• Finally, don't make promises you can't keep: Get help from someone who knows more, is calmer, or has more power and authority.

You have to listen carefully his/her claims and find out the better solution to the problem.Use body language to communicate that you're listening and maintain eye contact.

Just keep yourself calm and patient. Be polite.

You need to show your customer that you are willing to help with his/her concerns.

You have to listen carefully his/her claims and find out the better solution to the problem, because this is your role.