أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
be a good listener. listen to the customer complaint before jumping to the resolution. sometimes all cutomers want is to vent out. once they have all the details then as cutomer service rep should provide a resolution.
Patience, Intention to resolve customer's query, Listening to customers, Genuine Follow Ups for open queries (forwareded to other department or persons)
