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(Brand)
Branding is the process of creating a brand out of a product that exists or is ready to be launched. Branding has multiple elements and is typically a process that any business needs to invest in over the lifetime of a product. The critical aspect that many founders or brand owners forget or get confused with is the fact that 'branding' is simply not about having a brand name, a logo, a visual identity or a typeset. Its about weaving a story around the brand, which is rooted in the product's inherent functional and emotional benefits, the problem / challenge it embarked on solving, the solutions it creates and how, in general, it endeavors to make the life of its consumers better.
Brand equity is a long term benefit that you get via consistent brand building efforts. Equity is the emotional mind share that a brand commands among its consumers, which allows it to have a strategic differentiation, strengthens loyalty and provides the brand with an emotional advantage in highly competitive categories.
What is Brand Equity?Brand equity is a marketing term that describes a brand’s value. That value is determined by consumer perception of and experiences with the brand. If people think highly of a brand, it has positive brand equity. When a brand consistently under-delivers and disappoints to the point where people recommend that others avoid it, it has negative brand equity.
Positive brand equity has value:
Brand equity develops and grows as a result of a customer’s experiences with the brand. The process typically involves that customer or consumer’s natural relationship with the brand that unfolds following a predictable model:
Apple, ranked by one organization as “the world’s most popular brand” in 2015, is a classic example of a brand with positive equity. The company built its positive reputation with Mac computers before extending the brand to iPhones, which deliver on the brand promise expected by Apple’s computer customers.
On a smaller scale, regional supermarket chain Wegmans has so much brand equity that when stores open in new territories, the brand reputation generates crowds so large that police have to direct traffic in and out of store parking lots.
Examples of Negative Brand EquityFinancial brand Goldman Sachs lost brand value when the public learned of its role in the 2008 financial crisis, automaker Toyota suffered in 2009 when it had to recall more than 8 million vehicles because of unintended acceleration, and oil and gas company BP lost significant brand equity after the U.S. Gulf of Mexico oil spill in 2010.
Achieving positive brand equity is half the job; maintaining it consistently is the other half. As Chipotle’s 2015 food poisoning crisis indicates, one negative incident can nearly eliminate years of favorable brand equity.