What are the steps to transfer from customer satisfaction to customer loyalty?

I think by1 step is always make the customer is not only important to the company but make him / her make sure that his / her stasifications is the aim of our company not only selling but takeing care of him / her after sell or after providing the services ( By alot of ways / make meeting and invite them on company account / giving gifts at the year end by calander or anything from the company / always foolow up with him / her even if he / she didn't want to buy or take any serivce ).

The1st step is making ur product or service above ur customers expectations , to meet their expactations u just get their satisfaction but by raising ur service criteria to be more & beyond their dreams & wishes u will get their loyality & u have a lot of tools to do that .

• E-Marketing,
• Customer loyality points as introduced by ASDA, Tesco and Sainsbury in UK,
• CRM obviously this can only be done if you have customer's database.  
• Segmenting 
• Be Social- Plan some events or concerts for potential customers
• Be Customer Focused
• Meet expectations of customers

Guest is always our first priority to us. Always with a smile on your face you should greet them and it's important to know the favorite things of the guest if it's a regular customer so that will make them feel like its a home and make them happy.And always give the best satisfiction services

Great question, many businesses do not apply this concept of loyalty. Customer loyalty is very important to sustainability of any business in today's competitive economy

 

Step1 - Get to know your customers and their needs

Step2 - Establish communication channels by providing information and support around your customers needs (This could be in form of providing useful information for the customers to compare options and make the buying decisions, a money saving offer, or a VIP invitation to a special event you have arranged) The key is what extra value you can provide to your customers over the normal product and service.

Step3 - Keep doing this, you will create a community of loyal customers around you to strengthen your business.