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advertising. A false claim about the characteristics of the goods or service, e.g. – a product is a different colour, size or weight to what is advertised. The price or way the price is calculated is misrepresented, e.g. – products are advertised at sale prices, but turn out not to be.
Where incorrect information is given the customer
It is when a specific offer is advertised then not honored, e.g. Purchase a specific meal & get one meal free then when you claim your free meal, the restaurant manager will say the offer is only a free sandwich.