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متابعة

How do you handle "language Barrier guests," if you don't have a staff of speaking the same language?

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تم إضافة السؤال من قبل viraj lakmal , Food And Beverage Manager , BANDOS RESORT
تاريخ النشر: 2019/02/18
Masroor Ahmed Khan
من قبل Masroor Ahmed Khan , Consultant - Textiles/Leather/Footwear , Consultant

Obviously is the sign or action based language we will use.

Abinash Singh
من قبل Abinash Singh , Assistant Front Office Manager , Radisson Blu Doha

Many a times we come across guests who don't speak the same language as we do. The most important aspect her is to make them feel comfortable by acknowledging and take intrest in what they want to convey. We can deploy various methods such as use of pen and paper, use of technology (such as google translater), we may also call someone who knows that language. Here the catch word is to be patient and respectful. 

Veronika Neupokoeva
من قبل Veronika Neupokoeva , Hostess Supervisor , Eric Kayser

First things first. Smile. Greet. Be polite and accommodating. Let the guests feel that they are warmly welcome.

Usman Mustafa
من قبل Usman Mustafa , Marketing Manager , Royal Tag

First of all, I will try to understand what they are saying and get myself prepared asap to understand their language. by the language barrier is not the rocket science that could create difficulty for me.

Chanelle Serrano
من قبل Chanelle Serrano , Customer Sales Executive , Concentrix - Philippines

First things first. Smile. Greet. Be polite and accommodating. Let the guests feel that they are warmly welcome. Surely, we can always find ways to interact for a minute or two, just like Hi Hello and How are you. After we set the mood or even during the interaction, let us utilize the internet. The power is in our hands. We are fortunate that this globalization gives us all the access. Its only on us how are we going to manage it.

عادل محمد النمر
من قبل عادل محمد النمر , معلم , ليسيه الحرية بالزمالك

I will try help customer with any possible ways to give customer service he need, with respect way

Sanket Ghadge
من قبل Sanket Ghadge , Office Asst. / Reporting Analyst / Digital Marketing Asst. , S. Kariya Shetty & Co.

Simply we can apologize to the guest saying that we do not know the language they are speaking and can ask if they are comfortable speaking in English and can continue with speaking English with them.

Yasir Parvez
من قبل Yasir Parvez , Security Officer , Star Security Services •

i will take help from my contacts or will see use translator for immediate response

Mayla Verdadero
من قبل Mayla Verdadero , Sales Associate , Brownloft Company

Starting point for communications is their language carrier ,just ask if English knowed to the guest .And i explain in english language which is all we know that English in an International language .

Saurabh Mathur
من قبل Saurabh Mathur , Director - Solutions & Head Pre-Sales , Endospark Consulting LLC

In the absence of staff that can act as translator, my first instinct would be to use online language translators for basic words like apologies, unavailability of translator etc. With cautious approach and all ears, I would try to grasp what the customer says and would try to pictorially portray my understanding.

The best option would be to use any online translator, if the customer is open for such a mode of communication.

Rene Israel Eriemiokhale
من قبل Rene Israel Eriemiokhale , Project Architect/Business developer/Salesforce leader/ social media manager / managing director , D-disraeli Nig Ltd

In suchba contemporary age I would employ the use of my mobile language translator.

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