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متابعة

How can you deal with patients who are unsatisfied and doubtful about their test results?

What should you do ? What should your reaction? how can you convince him/her ?

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تم إضافة السؤال من قبل Lubna Al-Sharif , Medical Laboratory Technician , Nablus Specailized Hospital
تاريخ النشر: 2013/05/15
Paul James Luna
من قبل Paul James Luna , Operations Manager , Elephant Cafe Co.

First thing is to understand the situation, all human are sensitive specially some cases of illness or disease might be severe for the individual so it is a common reaction.
- Give them a smile and if it is necessary you can advice them to check for second opinion - Give them copy of the result - Smile and always give them the positive atmosphere - Hold your grounds, as long as you are 100% sure about the diagnosis then be firmed and just do tell them straight.

mohanad al samarah
من قبل mohanad al samarah , مشرف وطبيب مخبر , محافظة دمشق

we must covience him that the result is dfferiertiate by the the time of day and the kind of measurment and the electrisity if there a porblem in these things and if he was,nt in suitable diet after a lab test

VINAYAN NAIR
من قبل VINAYAN NAIR , Ehs Officer , Anantara

-Explanation of test results in accordance with the disease symptoms exhibited by patients - Briefing of test method and its accuracy with respect to the analyst, instrument etc -Demonstration of reliability of test result ie, repeatability and reproducibility of test if needed in associating with other sister concerns or laboratories.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

- Mutual trust between the patient and the doctor - The experience of the doctor and the extent of its impact on patient - A doctor's reputation - Files can review the art of dealing with patients

Abdulfattah Hussein Saleh Zolait
من قبل Abdulfattah Hussein Saleh Zolait , Head of the laboratory , The Ministry of Public Health and Population

ربما النتيجه تتغير بتغير الفترة الزمنية او تناول الادويه اوغذاء معين يعمل نتائج خاطئ إيجابي ، هذا  اذا كنت اتبع نظام ضبط الجوده بأستمرار والدقه في العمل فما ممكن تتولد عندي مخاوف لأي شخص وبيحصل هذا النوع للتشكيك في العامل او الفني  لأغراض شخصيه.............

Jenna Menor
من قبل Jenna Menor , Medical Laboratory Technologist , Accu- Med Manila Diagnostic & Laboratory Corp.

First is to listen to the patient's concern and problem and then stay calm and compose myself to explain o him/her that I as a professional Medical Laboratory Technologist run a Quality control in every beginning and end of shift to ensure that the lab results are valid and true. I will explain also in simple manner that every Laboratory are mandatory to pass the exam of Interlab Quality Control(ExternalQC) to run on every test and compare with the true valid result.

Mohammed Sarker
من قبل Mohammed Sarker , COO- Facility Management Division , Bajrai International Group Company Ltd

Listening patient with empathy and refer them to the concerned nurse or doctor.

Ashwini Sekar
من قبل Ashwini Sekar , Research associate analyst , Thomson Reuters, Chennai

First i will think why they are unstaisfied with report and what was their expectation of their report. and my reaction would be silent smile. I ll try to convince by telling my experience and also make them realize giving fake reports never going give me or them happiness. I will also ask them love their body and listen what it trying to say and trust the reports they got .Move forward with a smile.

Hisham gail
من قبل Hisham gail , Histotechnologist , صحى

If you apply healthcare quality that put patient satisfaction first this will make any patient statified and he will never complain or being in doubt about your results

Mohamed  shaheen
من قبل Mohamed shaheen , مدرس كلينيكال باثولوجي , كلية الطب جامعة الأزهر

Explain this results simply, tell him about quality control measures and consultation of lab

Marwa Tharwat
من قبل Marwa Tharwat , محللة كيميائية , مستشفى الأمين

I have to show him the machines that i make by it the test and show him the liquids and materials and his sample how his name is written on it and speak with him about the result of his sample why it may be such this result

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