أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
What should you do ? What should your reaction? how can you convince him/her ?
ربما النتيجه تتغير بتغير الفترة الزمنية او تناول الادويه اوغذاء معين يعمل نتائج خاطئ إيجابي ، هذا اذا كنت اتبع نظام ضبط الجوده بأستمرار والدقه في العمل فما ممكن تتولد عندي مخاوف لأي شخص وبيحصل هذا النوع للتشكيك في العامل او الفني لأغراض شخصيه.............
First is to listen to the patient's concern and problem and then stay calm and compose myself to explain o him/her that I as a professional Medical Laboratory Technologist run a Quality control in every beginning and end of shift to ensure that the lab results are valid and true. I will explain also in simple manner that every Laboratory are mandatory to pass the exam of Interlab Quality Control(ExternalQC) to run on every test and compare with the true valid result.
Listening patient with empathy and refer them to the concerned nurse or doctor.
First i will think why they are unstaisfied with report and what was their expectation of their report. and my reaction would be silent smile. I ll try to convince by telling my experience and also make them realize giving fake reports never going give me or them happiness. I will also ask them love their body and listen what it trying to say and trust the reports they got .Move forward with a smile.
Explain this results simply, tell him about quality control measures and consultation of lab