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What is the way to deal with unsatisfied angry client? How can I control my emotions in uncomfortable and awkward situations?

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تم إضافة السؤال من قبل Lana Oudeh , PR Coordinator , Al Ghanem
تاريخ النشر: 2019/04/01
Talal Abdelaziz
من قبل Talal Abdelaziz , Operations & Customer services Manager , Global Knowledge

  1. Don't take it personally. ...
  2. Use your best listening skills
  3. let the customer told his story to the end 
  4. promise solve his problem as soon as you can 

nasim vahedi
من قبل nasim vahedi , Transcription Medical Assistant , Behbod Specialized Skin and Hair Clinic

Put yourself in her/ place and see from her point of view

Mohamed Mansoor
من قبل Mohamed Mansoor , Manager , Logistics & Shipping

Stay Calm and patience is the best way to deal angry clients, listen to them and try to solve by your self if things goes beyong control esclate your superiors.

Mohamed hannoura
من قبل Mohamed hannoura , علاقات عامه وخدمة عملاء ومسؤول سوشيال ميديا ومحاسب ورجل مبيعات , إبداع للاستيراد والتجارة

I will try to absorb the anger of the client in a nice way and I will promise him that iwill trying to solve the problem and will do my best to solve the problem in the call until the solution of the problem and in the and if I can't solve the problem I will escalate to the department concerned at the same time to follow the client problem to solve it immediately with nice talking from me at all the call with smile face cause smile face at the call can control my tone sound to be better tone . Thanks

Ammar Saifuddin
من قبل Ammar Saifuddin , Regional Sales and Marketing Manager , QMobile Pakistan

Steps For Dealing With Angry Customers
  1. Remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. ...
  2. Don't take it personally. ...
  3. Use your best listening skills. ...
  4. Actively sympathize. ...
  5. Apologize gracefully. ...
  6. Find a solution. ...
  7. Take a few minutes on your own.

Dulshantha Peiris
من قبل Dulshantha Peiris , Branch Manager , Kalutota Financial Services Private Limited

Customer Service is all about giving priority to the customer. There might be some situations which we have to deal with unsatisfied customers. As a service provider we need to be patient and understand the customer's situation first. Let him some time to calm down and use professional strategies to console customer mind.

zubair baig
من قبل zubair baig , head of business development , string media

its natural that client can get furious and angry on the possible outcome, best way is to give him this impression that you are understanding his position and can relate to it, infact "you are on his side",  this will help you can gain his trust back on you and your compnay. Solution to the problem is seriousness and putting your message accross that the problem wil be rectified and addressed on immediate basis.   

mahmoud abd elrahman
من قبل mahmoud abd elrahman , مستشار قانوني , مجموعة الإنجازات القانونيه

I trust that every problem has a solution, my conviction that the angry customer as a spoiled child needs a simple tenderness with a smiley face and some words to satisfy him Just smile and put things in perspective and deal with the angry customer a little calm and be serious in your promises and do not utter a word and you are not confident in its implementation and the result you win the trust of the customer and the trust of your manager.

Mahmoud Lutfi
من قبل Mahmoud Lutfi , Customer service team leader , Allied finanical prep

Calm down and take a deep breath lol Make him feel special with ur picky words Tell the client that u will give ur time to solve his issue and show him that u r doing so

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