What are the Call Center inefficiencies still hurting our industry and brands? What should we be doing about it?

It may create a hardship for your customers -- or at least the perception of reduced quality of service -- when you outsource to a foreign country. Customers may become frustrated if the call center representatives do not speak fluent English or speak with a heavy accent that is difficult to understand.

This might cause them to seek other providers who they feel are better at meeting their customer service needs.

Weak Process that we are following for uncertain situations. Willingness to listen needs a certain responsibility that requires good action to resolve a difficult situation.