أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
If a customer is annoying because his issues are not solved, you need to help him getting it solved , but if a customer is annoying just because he think he is superior over others, then you need to draw clear lines from the first meeting, do the right things, keep professional and remember that customer is not always right.
Just think about how you would feel if some salesmen or counter person considers you awkward you can never know what that "awkward person`has been through
First of all, stop thinking that you are receiving an annoying customer. You don't get happy-go-lucky customers, all the time. Listen to the customer and don't interrupt while they are speaking and suggest solutions once they are done speaking. Make them feel important, take the blame if necessary and most importantly remain calm.
I asked my teacher while studying one question,
When should I be agressive with customers?
He replied me ,when they insult you!
This the only reason that let you be agressive ?
And remeber Customers are always right.