What is the average time to do an effective customer service training ?

It will depend on the ability to learn and get the points.

it depends up on the trainer and trainee.

it depends up on the trainer and trainee.

It depends upon the industry you are training in.
Normally Effective Customer Service involves in product knowledge, communication and process knowledge.
If speaking commonly, it will take 2 weeks.
And depending on the trainee and trainer's ability, it might take long.

It is determined by the efficiency of the training and the way approach and over trainee portability to it.

is the trainee  a new employee or is it a regular tarining for the employees?

is the course held within the work premesis or in a training center?

is the course done by a CS manager or supervisor or through an external instructor?

anyway usually the preferable training time inside the organization is short1-3 days courses

 

 

It is fully focused on the CUSTOMER SERVICE TRAINER.
He should be deliver easy and important points on the subject related.
Those who are interested in Customer Service field, they knew that Customer is a King, and how to aware of this subject.
Overall it will take 2 to 3 hours to get understand.

Well, we have to ask first is the location for training is conducive for learning? Because, if it's not, no matter how well the objective of the training is and the trainer who's going to facilitate the training, there's still a minimal chance that it would make it an impact to the participants.
Whereas, if the place is conducive for learning no matter what time it is, as long as the participants are willing to learn, they will definitely be engaged with the lectures.
And, would be able to digest the purpose why the training is being conducted for them.
But of course duration of the course (hours) and schedules (before, during and after shift) training must also be considered.
Long hours of training is sometimes not effective as the trainees tend to be overloaded with information already and somehow having a hard time to grasp everything.
Training conducted after shift schedules should also be trimmed down to2-3 hours at the maximum as they're already thinking that they should have been home resting at that time.

الوقت والبرنامج المحكم والمدرب الكفؤء المتخصص عوامل مهمه لنجاح هذا التدريب وباعتقادى شهر كافى ووافى

I think 2 hours

 it depends on :

 

1- service quality: if there service quality start to reduce than the customer service needs training.

2- customer complain: when the customer complain raised than both customer service and merchandises needs training. For customer service they need training how to deal with customers and part of NLP program to suck customers anger, but for merchandises they need NLP program from the first stage, communication skills and dealing with customer.

 3- Product services: when involving for new product services.

 

    And the period of2 hours training that depends on if a lot of customers calling or few, with15 minutes for break between the2 hours.

this will help to understand the team if they are still motivated or there wellings to continue