Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". seven-steps for an effective problem-solving process.
Identify the issues.Be clear about what the problem is. ...
Understand everyone's interests. ...
List the possible solutions (options) ...
Evaluate the options. ...
Select an option or options. ...
Document the agreement(s). ...
Agree on contingencies, monitoring, and evaluation.
