While you were conducting a customer service training, one of your participants enters the room 30 minutes late, what would you do ?

I will let him join but let him know that he must respect the training time in which will affect in his life and his work too.

i will ask him of the cause and i will see how he will react to know if he is carless or not, because i think customer service  needs self-motivated and challenging staff , because the training I see it as motivation for me to develop skills or acquire new skill. so if he is carless then he may doesn’t have self-motivation or passion or maybe he doesn’t want this job. to know if he worth my effort or not.

Firstly, I will ask the individual about the reasons of being late for30 minutes. The individual may have valid reason and thereby, let him/her defend the reasons. If the reason is valid and acceptable, the individual will be advised to be more careful next time. But, if the cause is not appropriate/ justified, the individual must be advised, counseled and motivated for future correction. If the positive improvement is not shown by the individual, in such, punitive action may be recommended against the individual.

i would tell him that if he want to be good when it comes to this work field s/he should respect him self to force people to respect him, a good customer service agent is who knows what to say and do when and by being late that doesn't say so at all 

I would continue the training session as if nothing had happened.