ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

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متابعة

How sales will response to a restless and unhappy customer?

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تم إضافة السؤال من قبل Eustacio Calimag , Senior Sales Executive , Hamed Establishment (BIN BUTTI GROUP)
تاريخ النشر: 2020/06/08
mohamed slimani
من قبل mohamed slimani , Supervisor sales and trade marketing , Promasidor Djazaïr

I give him opportunité to express his express ans try to anderstand thé problem and Source of the worry.

Pooja Maharjan
من قبل Pooja Maharjan , Sales , Easy collection

Dealing with costumer politely , making them happy for awhile

Salem Alhimyanee
من قبل Salem Alhimyanee , LaQuinta Inns & Suites / Receptionis

Try to dissect the issue, while dealing with the main focus of the problem, swiftly, by:

Asking what the issue is, and how I can help.

Giving a few points of comfort and advice, such as "I'm sorry you had to deal with this, I'll figure this out immediately, if you could just stay with me", or "That shouldn't have happened, I apologize for the inconvenience. Let me try to sort this out for you".

amar alwasabi
من قبل amar alwasabi , بائع مجوهرات , مؤسسة تذكار الحرمين للمجوهرات

Knowing the cause, and solving the problem

Mirjana Disic
من قبل Mirjana Disic , Flight Attendant , Saudia Airlines

I will listen to the customer and I will let him/her speak to hear every detail. I will catch the most important details about what he/she said and I will consider what can I do to improve customer experince. Solution here is to be fast and if we made mistake to give appologize to the client and solve that in short period of time. Everybody of us are conscious if we do not react fast that client will replace us, so in order to keep customer and keep them satisfied again it will improve our goodwill. How we react on complaints it will impact our position on market, sometimes is better to have complaints if that leads to drastical improvement. If we offer something appealing to customer and show that we care, he/she will for sure be satisfied 

Sameer Quzaqi
من قبل Sameer Quzaqi , Sales Executive , Betac building contracting

Hear him out, help or offer solution if possible.

Jasmin Thoidingjam
من قبل Jasmin Thoidingjam , service associated , Shangrila Barr Al jissah

To assist customer what he needs by listening carefully and dealing with care by solving the customer problem in any way possible

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