أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
ROI - Return On Investment ROE - Return On Engagement
Yes, indeed there is.
ROE is the return you get on the community management and crisis management you do for a brand.
ROI is the investment you have made in monetary terms to get that engagement going.
The collective approach is called Social Reputation Management.