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متابعة

As a manager or leader, do you regard your staff as a customer?

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تم إضافة السؤال من قبل Raafat Sallam , Organizational Development and Training Consultant , Training Centers, Marketing Organizations.
تاريخ النشر: 2013/11/02
Rehan Qureshi
من قبل Rehan Qureshi , Financial Consultant , Self Employeed

No, i will not because they are actully part of my team and they will be biased surely.

Ahamed Shareef
من قبل Ahamed Shareef , Divisional Head - Quality Assurance , Apollo Tyres Ltd

In the Process approach - Every individual to whom you supply inputs is your customer!

Staff is your customer for recieving inputs, guidelines on any project, without this they may not be able do their job!!

SIPOC model exactly defines this....

Tanveer Ahmad Niazi
من قبل Tanveer Ahmad Niazi , CEO (Self-employed) , Project Management Training & Consultant

In principle I am agree with Ahmed Shreef. The5 essentials of successful customer service are also true for your staff output or performance:

  1. Knowing the customer and their needs
  2. Inviting customer’s perception of your service delivery to match or exceed their expectation
  3. Maintaining positive and future focused attitude and approach with customers
  4. Leveraging your strengths to increase loyalty and create long term relationships
  5. Handling difficult and out of control customers for win-win outcomes

alfredo Landaeta
من قبل alfredo Landaeta , Head of Logistics , Carib Brewery Limited

No, I believe that staff is a team.. and by definitiion, a team is a group of people that works towards a common purpose... to serve our customers is the best way possible. 

Dick Chapman
من قبل Dick Chapman , Area Asset Manager North East & Scotland , Northgate Vehicle Hire

No, my staff are part of a team - everyone else we deal with is our customer

Mohammad Tohamy Hussein Hussein
من قبل Mohammad Tohamy Hussein Hussein , Chief Executive Officer & ERP Architect , Egyptian Software Group

I see that as a manger I am my staff's customer and not vice versa. My staff could be regarded as my suppliers in this context.

ANAND SANGAM
من قبل ANAND SANGAM , Regional Business Manager , Yash Pharma Laboratories pvt ltd

No,they are my team mates and colleagues

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