ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

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متابعة

How to handle a customer who is technically incapable, lacking the the domain knowledge, arrogant and do not know the scope of work .?

This in in context to Services delivery of a sub domain in the overall big operational arrangements connecting multiple domains. Specially when customer is surrounded by in-capable internal team and generally having a autocratic management style with history of troubled relations with other sub-contractors.

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تم إضافة السؤال من قبل Taseer Ahmed PMP ITIL , Service Delivery Manager ( Managed Services) , Emircom
تاريخ النشر: 2020/10/30
Alaa Raslan
من قبل Alaa Raslan , مدير منطقة , أيباج - ويسترن يونيون

First of all, we should understand customer needs and his behaviour, and simplify clarify our rules and regulations to him with a warm smile, and also we should avoid giving consideration to his arrogant, because it's not a personal matter.

 smile, understand and feel customers needs is the key 

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