Personal competence makes you become an expert in your field of working by working with integrity, promptness, reliable by getting a job done without daily and misconduct, in timely manner especially when responding to customer and in difficult situations, treat customer with poised ethical and do not retaliate when customer puts you in a very bad position. As a professional an ethical behavior and professionalism you should poised with, be accountable, honest, loyal, be fair and equitable to all racks of life and have a leadership skills, be a sound communicator, well organized, and good phone etiquette..