Should customer satisfaction be maximized or optimized?‎

For me optimized costumer satisfaction in term to give a good service and respect each other but on maximized I think management can handle in this issue it's all about the product upgrade. Thank youð

Customer satisfaction makes it possible to measure the performance of the company on several criteria and to act accordingly.

This is why the most successful companies are the ones that develop a strategy of customer satisfaction that the customer needs to be optimized.