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What are the qualities that are best liked by clients in the customer service oriented field of work?

How will client know that he is being tended and well taken care of by a Customer service representative?

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تم إضافة السؤال من قبل Orlando Beltran , Secretary / Document Controller , Modern Times Technical Systems
تاريخ النشر: 2013/11/06
Jasmin Mathai
من قبل Jasmin Mathai , Executive / Administrative Assistant to Assistant Vice President , United Arab Shipping Co.

Following are some qualities :-

*   Being greeted politely and with courtesy when they approach you.

*   Treated with respect at all times.

*   Showing genuine interest and providing prompt response to solving their problems within the shortest period of time.

*   Prompt follow up on their cases, in situations that are required.

*   Providing them with updated matter related to services and products

 

sachin sood
من قبل sachin sood

Good customer service leads to Customer delight and the customer will become loyal to the organisation.

There are certain points which needs to be addressed regard to customer service:

How well the customer problems are being addressed?

How fast the solutions are  being provided to the customer

Giving insights to the customer regarding new technology and how it can enhance the performance.

Taking feedbacks from the customers

 

 

amer jayyousi
من قبل amer jayyousi , Business Development Consultant , freelance

honesty

مستخدم محذوف‎
من قبل مستخدم محذوف‎

A customer service agents needs to have internal motivation to help people because this is what the job essentially requires. When the willingness to help is present, the customer will be able to recognize this quality and will be satisfied with the service provided even if the problem isn't resolved because they will feel how helpful you want to be. 

Moreover, superior communication skills are also a must in order to be able to understand problems or questions in the least time possible. 

Shami Kinny
من قبل Shami Kinny , Event Coordinator , ESM

1. Make a good impression

It is important to make a good impression, whether on a phone call with a client or in person. Therefore, one should always greet the client in a pleasnt and polite manner. 

2. Be polite at all times

3. Appologies for your mistakes

4. Incase the customer is angry. Yet be kind and patient. 

5. If required, take a little extra effort or go out of your way to help the customer. This will lead to customer satisfaction and hence a good feedback from the customer.

 

Ramla Mohamed Abdirahman
من قبل Ramla Mohamed Abdirahman

Communication skill, confidence to deal with situation and people, problem solving

Mohammad Hamad
من قبل Mohammad Hamad , Assistant Director, Administration , New York University

Some of the qualities that clients like are: professionalism, consistency, and integrity. People want to know that they can trust the people that they work with in advancing their business. Consistency is important (and connected to trust) because clients want to know that you will always be there to support them, not just once or twice. Finally, integrity is important too. Abiding by principles and rules that foster trust and credibility is priceless in business and the field of customer service. 

Omar  Hamed
من قبل Omar Hamed , Sales Supervisor , Liberty Automobiles CO LLC

Understanding and finding the best solution. Being kind and genuinely plite

wekisha godwin
من قبل wekisha godwin , Flight Dispatcher , auric air

polite language and honestly

Wassim Sammak
من قبل Wassim Sammak , Sales And Marketing Manager , Midway Brokerage

1. Good communication skills

2. positive attitude

3. can-do helpfullness ( no task is too hard)

4. privacy and right to choose based on preferences( never promote ur favorites, try to understand what the customer wants)

5. consistency and good knowledge of the product(S)

6. the customer has to feel that the employee is comfortable in his workplace, else he will not be trusted with his competency.

Nadim Azar
من قبل Nadim Azar , Business class flight Attendant , Emirates

facial expressions of the employee and listening to the customer

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