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What are the most important qualities that a technical support engineer must have ?

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تم إضافة السؤال من قبل عدنان المبروك , مهندس برامج محمولة (Embedded software engineer) , CHIFCO
تاريخ النشر: 2013/11/06
Faizan Hamied
من قبل Faizan Hamied , Manager Maintenance , KernelPop(Gumcorp)

He should have troubleshooting skills to diagnose problem at earliest.

Customer are always attracted to support engineers who give priority to them and diagnose the fault quickly.

Furthermore give priority to get the issue solved is also one important quality.

Vinoth Rajavel
من قبل Vinoth Rajavel , IT Engineer , ICS Network Solutions

Communication, Technical skills,  Problem solving skills, Time management, Learning new technologies

Ahmed Mohamad Mohamad Elsherbeny
من قبل Ahmed Mohamad Mohamad Elsherbeny , Head of team , Egypt Penetration Testers

Patience : ) .

There will be too many issues at job and technical problems beside working with usually people who have no knowledge about computers.

Ali Hussain
من قبل Ali Hussain , Service Delivery Manager , The Family Office

solving problems 

good knowlege of technologies 

 

Rami kamal Eldin Sharfi
من قبل Rami kamal Eldin Sharfi , System Engineer , MTN (Mobile Telecommunication Company)

good troubleshooting and fix problems

good communication skills 

team player

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